Return Policy

Shoes not quite right? Our goal is to never let you leave without a shoe you’re not happy with. We’re here to help. 

If you're not completely happy with your purchase, simply return it unworn with the original packaging within 30 days of purchase. Our online and in store processes are below. 

Login to My Account to complete a return request or email us at [email protected].  Check your email for a status update. Can’t see the email? It may have found its way to your junk folder. If not, please reach out to our team.

We do not cover the postage cost to send the products back to us unless it is faulty or the wrong item has been sent.

If this has happened, please email us your order details to [email protected]. We’ll organise a free return label and take care of the rest!

We’ve kept it simple and only issue a refund back to your original payment method.

Yes, just a few steps. Before sending your products, if its faulty or we have shipped an incorrect product, please make sure you’ve generated a return label from the return portal. If you’re having trouble, you can return your items by simply writing your return authorisation number on a piece of paper and popping it in the package. Unfortunately, we can’t offer a refund without this number.

Yes. Unfortunately, we are unable to process a refund if the original packaging isn’t with your return. Place the return item with the original packaging into another box/envelope upon returning to avoid any damage to the original shoe box.

We want you to love your products. From the date you receive your order, you’ll have 30 days to return your products back to us. 

As soon as we receive your items, we’ll start the process. Providing all return policy conditions are met, we’ll issue a refund to your original payment method.

If your return does not meet our policy requirements, Just Walking reserves the right to refuse a refund on change of mind items. Please note stores do not refund or exchange any items you have purchased online.