Return Policy

In Store & Online Return Policy 

Shoes not quite right? Our goal is to never let you leave without a shoe you’re not happy with. We’re here to help. 

Shoe conditions upon return

If you're not completely happy with your purchase, simply return it unworn with the original packaging within 30 days of purchase. Our online and in store processes are below. 

How do I return my products?

Login to My Account to complete a return request or email us at [email protected].  Check your email for a status update. Can’t see the email? It may have found its way to your junk folder. If not, please reach out to our team.

Does Just Walking cover the postal cost?

We do not cover the postage cost to send the products back to us unless it is faulty or the wrong item has been sent.

What should I do if I received the wrong product or it’s faulty?

If this has happened, please email us your order details to [email protected]. We’ll organise a free return label and take care of the rest!

Can I exchange my product or get a credit note?

We’ve kept it simple and only issue a refund back to your original payment method.

Do I need to do anything before I post my product back to you?

Yes, just a few steps. Before sending your products, if its faulty or we have shipped an incorrect product, please make sure you’ve generated a return label from the return portal. If you’re having trouble, you can return your items by simply writing your return authorisation number on a piece of paper and popping it in the package. Unfortunately, we can’t offer a refund without this number.

If I purchased shoes or accessories, do I need to send them back in the original packaging?

Yes. Unfortunately, we are unable to process a refund if the original packaging isn’t with your return. Place the return item with the original packaging into another box/envelope upon returning to avoid any damage to the original shoe box.

I’ve just received my order. How long do I have to return it?

We want you to love your products. From the date you receive your order, you’ll have 30 days to return your products back to us. 

How long will my return take?

As soon as we receive your items, we’ll start the process. Providing all return policy conditions are met, we’ll issue a refund to your original payment method.

If your return does not meet our policy requirements, Just Walking reserves the right to refuse a refund on change of mind items. Please note stores do not refund or exchange any items you have purchased online.